We decided to enter for The Herald Scottish Family Business Awards 2023 because it celebrates the wealth of family businesses of all sizes and in all sectors across the country. The awards also recognise that family-owned businesses make a huge contribution to the Scottish economy. We believe it’s because we are a family business that we are able to transmit our own vision and values in the way we run our business and provide a quality service to our guests.
Therefore we are delighted that we have been shortlisted as a finalist in the categories that we entered of "Customer Service Excellence" and "Scottish Family Business of the Year (Micro)."
In addition to our own entries, we were also open to nominations from third parties, and our Judging Panel, for those they believe should be recognised. So to our complete surprise, we are also shortlisted as a finalist in the categories of "Green Family Business of the Year" and "Rural Family Business of the Year"! It was very exciting to hear we are finalists in four categories! Excellent customer service and our green credentials are the foundations of our family business, and it is very rewarding to have these recognised.
We (Rob, Emma and James) are looking forward to the awards ceremony on December 7th in Glasgow and meeting some of the many other thriving family businesses in Scotland.
Whatever the outcome, we are delighted to be represented in this great event which promotes and highlights this vital sector.
A very positive experience. Right from stepping onto the pontoon the crew were helpful, friendly, welcoming and considerate. The weather was not the best for the week, but the crew had a Plan A, Plan B and Plan C at all times. The scenery every day was spectacular, and the skipper ensured that the boat motored at a suitable speed to enjoy it all. The walks onshore were very enjoyable. Crew knowledge was excellent. At all times throughout the week, the crew were patient, understanding and tolerant, willing to spend time answering questions and prioritizing the customers, no matter what other tasks were to be done. All the crew were courteous, professional and welcoming, putting the wishes and comfort of customers first. The food was of excellent quality, it was lovely to have fresh food every meal, with freshly made bread too! Jaya provided a fabulous range of meals, with something different every time and the beautiful table settings were a huge credit to Sophia! There is absolutely nothing that can be faulted in the cruise!
Paul Ritson: 13 April 2024Idyllic Islands: Mull, Iona, Staffa & the Treshnish Isles